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Carly Jean Los Angeles Help Center logo

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Shipping & Order FAQ

10 articles

Free shipping on orders over $100 to the U.S. and Canada


How to Track an Order

Once your order is placed, a confirmation email will be sent to the email address associated with your order. If you placed your order a week ago or more and have not received that email, please reach out to our customer care team HERE and they would

Can Changes be Made to an Order?

Unfortunately, we are not able to make any changes or cancel individual items from the order once it has been placed. We recommend reviewing your order thoroughly before you place it.This includes changing the shipping method or delivery address. Onc

Can an Order be Cancelled?

Once your order has been placed we are unable to cancel it.  You are welcome to return the items using our online return portal.  U.S. orders can print a free return shipping label and return for store credit. Please click HERE to access the return p

Where Is My Package?

Lost/Stolen Packages:. If you have not received your package within the allotted time frame or delivered,  we recommend waiting another 7 business days in light of any possible delays.  Please check your front porch, side door, back porch, garage are

How Long Will My Order Take?

Shipping times:. FREE SHIPPING WITH SUBTOTALS OVER $100. U.S. & Canada Customers Only. Order subtotal must be $100 or more to qualify!

How Much Is Shipping?

Shipping Rates Below.

International Shipping

We ship to the U.S., Canada, Australia, Germany, Sweden, and the UK.

Do You Offer Expedited Shipping?

Yes! See below for details.


Don't you hate paying for shipping?? We get it! Shipping costs can be annoying, extra, and definitely unwanted even if you want your items!. We have you covered! We know how irritating it can be to pay that extra amount, and we have found the perfect

How Do I Edit My Shipping Address in My Account?

If you moved, sent a couple orders to a friend or vacation address, or even sent a package to the wrong location on accident, you may have some unnecessary shipping addresses attached to your CJLA account! When you checkout through the website, CJLA