Carly Jean Los Angeles Help Center logo
Carly Jean Los Angeles Help Center logo

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Shipping & Order FAQ

8 articles

Free shipping on orders over $100 to the U.S. and Canada


How To Track My Order?

Once your order is placed, a confirmation email will be sent to the email address associated with your order.Orders generally take 24-72 hours for processing and the order status will appear “Unfulfilled” until it has shipped. Once it has shipped you

Can I Make Changes To My Order?

Unfortunately, we are not able to make any changes or cancel individual items from the order once it has been placed. We recommend reviewing your order thoroughly before you place it.This includes changing the shipping method or delivery address. Onc

Can I Cancel My Order?

Once your order has been placed we are unable to cancel it.  You are welcome to return the items using our online return portal.  U.S. orders can print a free return shipping label and return for store credit. Follow this link to our returns page htt

Where Is My Package?

Lost/Stolen Packages:. If you have not received your package within the allotted time frame,  we recommend waiting another 3 business days.  Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it’s not

How Long Will My Order Take?

Shipping times:. FREE SHIPPING OVER $100. U.S. & Canada Customers Only. Order subtotal must be $100 or more to qualify!

Do You Have Expedited Shipping?

Yes! See below for details.

How Much Is Shipping?

Shipping Rates Below.

International Shipping

We ship to the U.S., Canada, Australia, Germany, Sweden, and the UK.