Can an Order be Cancelled?Updated 24 days ago

Order Cancellations

Cancellations can only be requested during a short window immediately after placing your order. Once your order has been processed at our warehouse, we are unable to cancel it.

Need to Cancel?

Please reach out to our Customer Care team right away during our business hours (Monday–Friday, 8:30am–5:00pm PST). The sooner you contact us, the better the chance we can help! Please note there is no guarantee we'll be able to cancel in time.

Already Processed? You Can Return It!

If your order has already been processed or shipped, you're welcome to return it using our online return portal. 

Click here to access the return portal

If a return doesn't work for your situation, reach out to our Customer Care team at [email protected] and we'll do our best to find a solution for you!