Carly Jean Los Angeles Help Center logo
Carly Jean Los Angeles Help Center logo

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Where Is My Package?

Lost/Stolen Packages:

If you have not received your package within the allotted time frame,  we recommend waiting another 3 business days.  Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it’s not hiding or jammed. Also ask your neighbors if they may have received it for you. If your package still has not turned up, please contact us.

  • We are not responsible for lost, held, or damaged packages. We are also not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from DHL/USPS along with your order from us, so any shipping issues must be handled by the carrier.
  • Please let us know if you need any assistance at [email protected]. Our Customer Care Team is always so happy to help!

See Article: How Can I Track My Order? for details on tracking your order.

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