Extended Holiday Return Window:. Great news! Our return window has been extended from November 1, 2024, through January 31, 2025. If you are wanting to return/exchange a gift you received:. If you receive something from CJLA that is/was purchased bet

Extended Holiday Return Window:Great news! Our return window has been extended from November 1, 2024, through January 31, 2025.If you are wanting to return/exchange a gift you received:If you receive something from CJLA that is/was purchased between November 1, 2024, and December 25, 2024, you are permitted to return/exchange it through January 31, 2025! If you have the email of the purchaser and the order number, you can return or exchange your item(s) <a href="https://www.carlyjeanlosangeles.com/apps/redo/returns-portal/login">HERE</a>.&#xA0;Please see the details of our return policy in this article from our FAQ page.&#xA0;Here is our exchange process for reference:&#xA0;<a href="https://help.carlyjeanlosangeles.com/en-US/how-to-exchange-80338">How to Exchange</a>Please email us <a href="https://help.carlyjeanlosangeles.com/en-US/contact">here</a> and we would be happy to help with returning your items ASAP! We will just need the name of the person who gave you the gift and we will send the return label directly to you so you can get the correct size or color you are hoping for! If you are unsure of the details of the order,&#xA0;please&#xA0;still reach out! We are here for you! We want the pieces in your closet to be ones you live in and love to wear!If you are giving someone a gift from CJLA for the Holidays:We highly recommend including &quot;hassle-free returns + shipping protection&quot; on the order so that the cost of return shipping is covered if the person you are giving the gift to ends up needing to return/exchange. If this is not added to the order, the recipient will be required to pay return shipping when processing the return.&#xA0;Adding this to your order also ensures that your order will be covered if anything happens to the order such as the package going missing in transit or being damaged in any way during transit.&#xA0;We also recommend providing your email address and the order number to the recipient as they will need this information to make the return.&#xA0;You can also create the return for the recipient through our return portal&#xA0;<a href="https://www.carlyjeanlosangeles.com/apps/redo/returns-portal/login">HERE</a>&#xA0;to start the process!&#xA0;Thank you for choosing CJLA for your holiday shopping!

HOLIDAY RETURNS

We know that it is SUCH a bummer when things don't work out when shopping online. No need to worry! Our goal is to help you simplify your closet and feel as beautiful as you already are! If you purchase anything that does not accomplish that goal, we

We know that it is SUCH a bummer when things don&apos;t work out when shopping online. No need to worry! Our goal is to help you simplify your closet and feel as beautiful as you already are! If you purchase anything that does not accomplish that goal, we want you to be able to grab something else instead (:If you are using the CJLA App, please create your return label and head to your email inbox to print your label from there instead of within the app (:How to Make a CJLA Return: U.S. RESIDENTS and CANADA:&#xA0;<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Enter your email address or zip code and order # or tracking # in the designated returns center <a href="https://www.carlyjeanlosangeles.com/apps/redo/returns-portal">HERE</a>.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Select the items you would like to return from the order. Please note, if an item is ineligible for return you will not be able to select that item (see ineligible return list &amp; policy <a href="https://help.carlyjeanlosangeles.com/en-US/return-policy-80333">here</a>).</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">If you selected &quot;Hassle free returns + shipping protection&quot; at checkout, then your return is completely covered. If you did not select to have your order covered, the cost of the return label will be required to be paid by the customer by entering in a debit/credit card.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Once you complete this process, a packing slip and return label will be available for you to print and attach the label to the outside of the bag and include the packing slip inside. There will also be an option for a QR code to be scanned by the post office where they can print the label for you.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: rgb(0, 0, 0);">Please ensure you are sending back only the approved items- any additional items that are not authorized on the packing slip will not be given store credit.&#xA0;</li></ol>International&#xA0;orders other than Canada:Click&#xA0;<a href="https://help.carlyjeanlosangeles.com/en-US/internationalcanadaapo-returns-80335" target="_self">HERE</a>&#xA0;to view our process for International returns!Having trouble printing? Click <a href="https://help.carlyjeanlosangeles.com/en-US/my-return-label-wont-print-80336">here</a> for more info on that (: &#xA0;

How To Return

Shopping online can be HARD! We totally get it. You thought it was going to be the perfect fit, and it just didn't work! We know how frustrating that can be, and because of that, we have made it as easy as possible for you to get the right size and f

Shopping online can be HARD! We totally get it. You thought it was going to be the perfect fit, and it just didn&apos;t work! We know how frustrating that can be, and because of that, we have made it as easy as possible for you to get the right size and feel confident in your purchase (:How to Make a CJLA Exchange:Please note that we cannot guarantee the availability of any items for an exchange.&#xA0;The reason for this is that we cannot guarantee stock of an item at a particular time. You may send your piece back as a return&#xA0;<a href="https://www.carlyjeanlosangeles.com/apps/redo/returns-portal" style="font-size: 14px;">HERE</a>&#xA0;if you are in the US or Canada.The return portal will then prompt to select which piece(s) you would like to return and why. Once you select those you will have the option to either exchange for a new size/color OR to exchange for a new product or receive store credit. Our store policy is that we can honor exchanges for up to 21 days from the date of delivery.If you select a different size/color:Once you drop off the return and it receives the first scan, you will be sent an email today the cost of shipping on the new order and once that is complete the new order will automatically be created in our system.If you select exchange for a new product:You will see the amount of store credit the return is worth and you can select an entirely different item to use your store credit on. You can also add additional items you would like to purchase and you will then see if there&#xA0;will be a difference to pay. Once your return is processed, you will receive an email to pay for your new order to create it in our system automatically.If you select get store credit:You will see the amount of store credit the return is worth and you can either select an entirely different item to use your store credit on OR you can select store credit to shop later. Store credit will be issued to your email in the form of a gift card to your email inbox after the first scan.Please note:Discount codes will be honored on the new exchange order if a size exchange is being made. If a new item is being ordered, discount codes will not be applied.&#xA0;We do not reimburse for shipping cost on the repurchased order. For further assistance with returns please reach out to our returns team&#xA0;<a href="https://help.carlyjeanlosangeles.com/en-US/contact">here</a>.

How to Exchange

How will I receive my store credit?. How long will it take to get my store credit?

How will I receive my store credit?&#xA0;<ul type="disc"><li>For U.S returns and Canada, store credit will be emailed to you at the first carrier scan.</li><li>For all other international returns, email us <a href="https://help.carlyjeanlosangeles.com/en-US/contact">here</a> with your tracking number to get your store credit expedited. If you do not have your tracking information, store credit will be emailed when the item process at our warehouse.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Store credit is calculated to reflect any discounts taken and taxes paid at the time of purchase. We only offer store credit for returns.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If you do not receive your store credit please be sure to check your spam or junk folder as sometimes it accidentally ends up in there.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">We do not issue refunds to the original form of payment. Store credit does not expire.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If you are an international customer, please email us at&#xA0;<a href="https://help.carlyjeanlosangeles.com/en-US/contact">here</a>&#xA0;and we will send you your store credit (:</li></ul>How long will it take to get my store credit?&#xA0;<ul type="disc"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If you are a U.S. customer and used our return system to send in your package, you will automatically be issued credit via email at the first carrier scan.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If you have sent the return back using your own label, or are sending back an international return, please allow 5-7 business days for our team to receive and process.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">We issue store credit via email, there is a possibility it could have gone to your spam or junk folders. Please check there first and reach out if you still have not received your credit!</li></ul>

Store Credit

INTERNATIONAL RETURNS:. We are not yet equipped to accommodate free returns for International addresses, the program automatically will not register the address. We would love to offer this service one day, as we grow we are constantly learning and t

INTERNATIONAL RETURNS:&#xA0;We are not yet equipped to accommodate free returns for International addresses, the program automatically will not register the address.We would love to offer this service one day, as we grow we are constantly learning and trying to expand to meet the needs of our customers. Please send your returnable items back to:&#xA0;<div data-block="true" data-editor="a27rq" data-offset-key="een98-0-0" id="isPasted" style="caret-color: rgb(27, 28, 29); color: rgb(27, 28, 29); white-space: pre-wrap;"><div data-offset-key="een98-0-0">ATTN: CJLA Returns</div></div><div data-block="true" data-editor="a27rq" data-offset-key="a45pa-0-0" style="caret-color: rgb(27, 28, 29); color: rgb(27, 28, 29); white-space: pre-wrap;"><div data-offset-key="a45pa-0-0">Carly Jean Los Angeles</div></div><div data-block="true" data-editor="a27rq" data-offset-key="eteho-0-0" style="caret-color: rgb(27, 28, 29); color: rgb(27, 28, 29); white-space: pre-wrap;"><div data-offset-key="eteho-0-0">29010 Commerce Center Dr.</div></div><div data-block="true" data-editor="a27rq" data-offset-key="f4ob8-0-0" style="caret-color: rgb(27, 28, 29); color: rgb(27, 28, 29); white-space: pre-wrap;"><div data-offset-key="f4ob8-0-0">Valencia, CA 91355</div> </div>Please be sure to include your name and order number for each item. Also, please grab a tracking number and email it to us&#xA0;<a href="https://help.carlyjeanlosangeles.com/en-US/contact">HERE</a>&#xA0;so we can send out your store credit fast!&#xA0;Otherwise, it will get issued out 3-4 weeks after arriving at our warehouse.If you are returning from an APO/FPO/DPO address, this will register in our system. Please click <a href="https://www.carlyjeanlosangeles.com/pages/returns">HERE</a> to enter your information and generate a return label.

International

TO RETURN, CLICK HERE!. We get it.  Sometimes things just aren't meant to be.  If you're looking to process a return, don't worry—we've made it easy!. Please note, we do not reimburse for shipping cost on the order. The customer is responsible for sh

TO RETURN, CLICK <a href="https://www.carlyjeanlosangeles.com/apps/redo/returns-portal">HERE</a>!We get it. &#xA0;Sometimes things just aren&apos;t meant to be. &#xA0;If you&apos;re looking to process a return, don&apos;t worry&#x2014;we&apos;ve made it easy! &#xA0;<ul id="isPasted" type="disc"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Unwashed, unworn and unused merchandise with original tags still attached may be returned for store credit.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Items must be returned no longer than 30 days from date of delivery to get a store credit or make an exchange.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">All jewelry, perfume, bags/purses, beauty products, hair accessories, including hats and beanies and CJLA Home items are final sale and not eligible for return or exchange.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Items that are 50% off or more, Daily Deals, Secret Sundays, Flash Sales and pieces marked Final Sale are not eligible for return or exchange whether by discount code or manual markdown.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Shoes over $40 may be returned unworn and free of any scuffs or marks.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Shoes under $40 are nonreturnable.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Store credit is automated and attached to the pre-paid shipping label. Store credit will be issued out at the first carrier scan.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">We only offer store credit for returns, we do not issue refunds to the original form of payment. Store credit does not expire.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Any unapproved items sent back as a return will not receive store credit.&#xA0;</li></ul>Please note, we do not reimburse for shipping cost on the order. The customer is responsible for shipping cost.Ineligible items for return/ FINAL SALE section&#xA0;<ul type="disc"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">All jewelry is final sale due to sanitary precautions and therefore not eligible for return.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Hair products, hats and beanies and accessories are final sale and not eligible for return.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Items that are 50% off or more are considered Final Sale and not eligible for return or exchange whether by discount code or manual markdown.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Items marked with a price ending in .99 or .49 are Final Sale and ineligible for return</li></ul>&#xA0;Are Daily Deals returnable?&#xA0;<ul type="disc"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Daily Deals are specially marked down to 50% off or more and are&#xA0;not eligible&#xA0;for return or exchange.</li></ul>What if I received a damaged item?&#xA0;Oh no! That is not the quality that we pride ourselves on here at CJLA! &#xA0;If you received a damaged item, please reach out&#xA0;<a href="https://help.carlyjeanlosangeles.com/en-US/contact">here</a>&#xA0;with a photo of the damage and your order number and we can make things right for you!If you have any questions or concerns whatsoever, our Customer Care team is ALWAYS so happy to help! Please reach out to us <a href="https://help.carlyjeanlosangeles.com/en-US/contact">here</a>.

Return Policy

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for FREE. If you decide not to buy return coverage you can still return your items, but you wi

When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for FREE. If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.All returns are subject to the guidelines outlined in our Return Policy.

What is “ Hassle Free Returns” Coverage?

If you are trying to create a return shipping label for your return and it is not working, it is most likely because it is past the 30 days, or the item is final sale. Please reach out to us here and we would be happy to help!

If you are trying to create a return shipping label for your return and it is not working, it is most likely because it is past the 30 days, or the item is final sale.&#xA0;<ul type="disc"><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif;">Our return labels also offer a QR code option that can be scanned at the carrier so there is no need to print if you don&apos;t have access to one or if you are having trouble with your printer.</li><li style="font-family: Arial, Helvetica, sans-serif;">If your return label is not formatting correctly, this has been known to happen and can be contributed to computer configuration. &#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif;">Please note return labels do not work for international orders aside from Canada (please see International Returns process <a href="https://help.carlyjeanlosangeles.com/en-US/international-80335">here</a>)</li><li style="font-family: Arial, Helvetica, sans-serif;">If you are trying to print from a mobile device and it is not working for any reason, please try use a desktop computer or laptop instead.</li></ul>Please reach out to us&#xA0;<a href="https://help.carlyjeanlosangeles.com/en-US/contact">here</a>&#xA0;and we would be happy to help!

Having Trouble with a Return Label?

We truly take pride in the quality of our garments and stand behind every piece we offer. If you received a damaged or defective item, please email a photo to our customer care team here within 48 hours of receipt. We would love the opportunity to ma

We truly take pride in the quality of our garments and stand behind every piece we offer.If you received a damaged or defective item, please email a photo to our customer care team <a href="https://help.carlyjeanlosangeles.com/en-US/contact">here</a> within 48 hours of receipt. We would love the opportunity to make it right for you!

What If My Item Is Damaged Or Defective?

Ordered 1 too many by mistake? Grabbed the wrong color on accident?. No worries! We're happy to serve you. Reach out to us here & we'd love to help!.

Ordered 1 too many by mistake? Grabbed the wrong color on accident?No worries! We&apos;re happy to serve you. Reach out to us <a href="https://help.carlyjeanlosangeles.com/en-US/contact">here</a> &amp; we&apos;d love to help!

I Accidentally Ordered Something

Back to CJLA.com!

CJLA FAQs

We get it.  Sometimes things just aren't meant to be.  If you're looking to process a return, don't worry—we've made it easy!

Returns & Exchanges

How to Track an Order

Can Changes be Made to an Order?

Can an Order be Cancelled?

Where Is My Package?

How Long Will My Order Take?

How Much Is Shipping?