Carly Jean Los Angeles Help Center logo
Carly Jean Los Angeles Help Center logo

All articles

How to ExchangeUpdated a month ago

Shopping online can be HARD! We totally get it. You thought it was going to be the perfect fit, and it just didn't work! We know how frustrating that can be, and because of that, we have made it as easy as possible for you to get the right size and feel confident in your purchase (:

How to Make a CJLA Size Exchange:

CJLA follows a return and repurchase system. The reason for this is that we cannot guarantee stock of an item at a particular time. You may send your piece back as a return (we have prepaid shipping labels for returns within the US on our website under the returns section).  

You will be issued a store credit for your item (excluding shipping cost) upon the first carrier scan.  When you’re ready to place the new order, please use the store credit that was issued back for the return on your new order. You can either select to print your label or be sent a QR code (selecting the no-printer/QR code option will deduct a $1.50 fee which will automatically be removed from your store credit).

If it’s just a size exchange, we are happy to honor the price you originally paid!  Place your new order with the proper sizing and pay the initial difference in cost with no additional discounts.  Then email us at [email protected] with your new order number! We will manually adjust the price to reflect the discount once your order has shipped! You will receive a confirmation email once your refund has been processed.  

Please note, we do not reimburse for shipping cost on the repurchased order. For further assistance with returns please reach out to our returns team at  [email protected]

Was this article helpful?