Return PolicyUpdated 23 days ago
Return Policy
We totally get it — sometimes things just aren't the right fit, and that's okay! We offer store credit for returns, not a refund to your original payment method. Here's everything else you need to know. 💛
Policy Details
- Items must be unworn, unwashed, and unused, with original tags attached
- Returns must be started within 30 days of delivery
- Store credit never expires, and it's issued once your return is scanned by the carrier
- The cost of your pre-paid return label is deducted from your store credit
- Original shipping charges aren't refunded
Rejected Returns
If you try to start a return and the item is past the 30-day return window, marked final sale, or damaged, your return will be rejected and a return label won't be created.
Final Sale Items (Not Eligible for Return or Exchange)
- Jewelry, for sanitary reasons
- Perfume, beauty products, hair accessories, hats, and beanies
- CJLA Home items
- Any item sold/shipped from CJLA Secret Shop
- Items purchased at in-person events or tent sales
- Items marked 50% off or more, however the discount was applied
- Daily Deals, Secret Sunday Deals, Flash Sales, and anything marked Final Sale
- Items priced ending in .99 or .49
- Shoes under $40
Shoes $40 and over are the one exception — those can be returned if they're unworn and free of scuffs or marks.
Ready to Start Your Return?
Click here to start your return ➝
Received Something Damaged?
Looking for Something Else?
- Need to swap for a different size or color? Check out How to Exchange
- Shipping from outside the US? See our International Returns policy
- Want to know how Checkout+ affects your return shipping cost? Read What is Checkout+ Coverage?
Still Have Questions?
Our Customer Care Team is always here and so happy to help. Please email [email protected] and our team will take great care of you.