Return PolicyUpdated 20 days ago

Need to Make a Return? No Problem! 💛

We totally get it—sometimes things just aren’t the right fit, and that’s okay! If you need to send something back, we’ve made the process simple and straightforward. Here's everything you need to know:

Our Return Policy:

Items must be unworn, unwashed, and unused with original tags still attached
Returns must be initiated within 30 days of delivery to be eligible for store credit or exchange
We offer store credit only for returns (no refunds to the original form of payment)
Store credit never expires and will be issued once your return is scanned by the carrier
The pre-paid return label cost is deducted from your store credit
We do not reimburse shipping charges from the original order
Items returned that are not approved (e.g., worn, past return window, or final sale) will not receive store credit and will not be sent back

Final Sale Items (Not Eligible for Return or Exchange):

Jewelry (due to sanitary precautions)
Perfume, beauty products, hair accessories, hats + beanies
CJLA Home items
Items marked 50% off or more, whether discounted with a code or manually marked down
Daily Deals, Secret Sunday Deals, Flash Sales, or anything marked Final Sale
Items with prices ending in .99 or .49
Shoes under $40

Shoes over $40 can be returned if they are unworn and free of scuffs or marks

What if I received a damaged item?

Oh no! That’s definitely not the CJLA standard and we’re so sorry. Please reach out to us here with your order number and a photo of the damage, and we’ll make it right!

Still have questions?

Our Customer Care Team is always here and so happy to help. Don’t hesitate to reach out to us HERE — we’ve got you! 💛

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