Return PolicyUpdated 3 months ago

TO RETURN, CLICK HERE!

We get it.  Sometimes things just aren't meant to be.  If you're looking to process a return, don't worry—we've made it easy!  

• Unwashed, unworn and unused merchandise with original tags still attached may be returned for store credit.
• Items must be returned no longer than 30 days from date of delivery to get a store credit or make an exchange. 
• All jewelry, perfume, bags/purses, beauty products, hair accessories, including hats and beanies and CJLA Home items are final sale and not eligible for return or exchange.
• Items that are 50% off or more, Daily Deals, Secret Sundays, Flash Sales and pieces marked Final Sale are not eligible for return or exchange whether by discount code or manual markdown.
• Shoes over $40 may be returned unworn and free of any scuffs or marks. 
• Shoes under $40 are nonreturnable.
• Store credit is automated and attached to the pre-paid shipping label. Store credit will be issued out at the first carrier scan.
• We only offer store credit for returns, we do not issue refunds to the original form of payment. Store credit does not expire.
• Any unapproved items sent back as a return will not receive store credit. 

Please note, we do not reimburse for shipping cost on the order. The customer is responsible for shipping cost.

Ineligible items for return/ FINAL SALE section 

• All jewelry is final sale due to sanitary precautions and therefore not eligible for return. 
• Hair products, hats and beanies and accessories are final sale and not eligible for return. 
• Items that are 50% off or more are considered Final Sale and not eligible for return or exchange whether by discount code or manual markdown.
• Items marked with a price ending in .99 or .49 are Final Sale and ineligible for return

 Are Daily Deals returnable? 

• Daily Deals are specially marked down to 50% off or more and are not eligible for return or exchange.

What if I received a damaged item? 

Oh no! That is not the quality that we pride ourselves on here at CJLA!  If you received a damaged item, please reach out here with a photo of the damage and your order number and we can make things right for you!

If you have any questions or concerns whatsoever, our Customer Care team is ALWAYS so happy to help! Please reach out to us here.