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Carly Jean Los Angeles Help Center logo

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Returns

6 articles

We get it. Sometimes things just aren't meant to be. If you're looking to process a return, don't worry—we've made it easy!

Articles

Return Policy

Please click HERE to view our article about Holiday Season Updates (:. We get it.  Sometimes things just aren't meant to be.  If you're looking to process a return, don't worry—we've made it easy!. Ineligible items for return/ FINAL SALE section. Are

How To Return

U.S. RESIDENTS:. *Make sure to drop off your package at a UPS location https://www.theupsstore.com/tools/find-a-store, not USPS. If you drop your return off at U. S. Postal Service and not UPS, a $10 processing fee will be deducted from your return c

International/Canada/APO Returns

INTERNATIONAL RETURNS AND APO ADDRESSES:. We are not yet equipped to accommodate free returns for International and APO addresses, the program automatically will not register the address. I am so sorry for any inconvenience!. We would love to offer t

My Return Label Won't Print

Why can't I print out my return label?

Store Credit

How will I receive my store credit?. How long will it take to get my store credit?

Exchanges

Please click HERE to view our article about Holiday Season Updates (:. How can I make a size exchange?. CJLA follows a return and repurchase system. The reason for this is that we cannot guarantee stock of an item at a particular time. You may send y