Carly Jean Los Angeles Help Center logo
Carly Jean Los Angeles Help Center logo

All articles

Returns & Exchanges

We get it. Sometimes things just aren't meant to be. If you're looking to process a return, don't worry—we've made it easy!

How To Return

We know that it is SUCH a bummer when things don't work out when shopping online. No need to worry! Our goal is to help you simplify your closet and feel as beautiful as you already are! If you purchase anything that does not accomplish that goal, we

How to Exchange

Shopping online can be HARD! We totally get it. You thought it was going to be the perfect fit, and it just didn't work! We know how frustrating that can be, and because of that, we have made it as easy as possible for you to get the right size and f

Store Credit

How will I receive my store credit?. How long will it take to get my store credit?

International/Canada/APO adresses

INTERNATIONAL APO/DPO/FPO RETURNS:. We are not yet equipped to accommodate free returns for International and APO/FPO/DPO addresses, the program automatically will not register the address. I am so sorry for any inconvenience!. We would love to offer

Return Policy

TO RETURN, CLICK HERE!. We get it.  Sometimes things just aren't meant to be.  If you're looking to process a return, don't worry—we've made it easy!. Please note, we do not reimburse for shipping cost on the order. The customer is responsible for sh

My Return Label Won't Print

Why can't I print out my return label?

Can I return my order if I redeemed rewards points for a discount?

Yes! If you are retuning your order, we will issue you’re your store credit and any points that were used to redeem the discount will also be added back into your rewards account proportionally to what items were returned.