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CJLA FAQs logo

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Our rewards program CLUB CJLA is a tiered program that allows members to earn more perks the more they engage with us. Members can earn discounts, access to sales, exclusive launches, event invites and more!

How Do I Sign Up?

Signing up is easy! Simply create an account HERE and enter your name, email, and password. It’s free to join and you will automatically be signed up to our emails to hear about all of the exclusive sales, products, event invites, and so much more! I

What are the advantages of becoming a rewards member?

What are the advantages of becoming a rewards member?Our rewards program CLUB CJLA is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase that can be redeemed towards t

I already have an account. Do I need to create a new one to earn rewards?

No, we took care of that for you! All customers with an active account were automatically enrolled in our rewards programs. If you have had more than more customer account with us, please note that only one rewards account was created per person.

Where can I find all of my rewards account info?

The rewards page is your guide to all your points and perks. You can access all your info by visiting our rewards page HERE! And as always, if you have any question feel free to email us at [email protected] or DM us on Instagram!

Will I receive points for purchases I made prior to creating my rewards account?

You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive your points!

What If I have an old email address or multiple email addresses and want to combine my accounts & earnings?

You can contact our customer care by emailing [email protected] and our team will be happy to assist you with merging your accounts!

How do points convert to dollars?

100 points = $10 Discount. For example, you will earn 1 point for every $1 you spend so, if you spend $100, you will earn 100 points = $10 discount

How does the referral program work?

You can earn $20 worth in points (200 points!) by giving your friends $20 off their first purchase of $50 or more! You will receive your points when your friend makes their first purchase!You can also track the referral process by clicking on “Your R

Is there a limit on how many points I can earn?

No, that is the best part about being a CLUB CJLA rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand, and referring your friends!

Can I return my order if I redeemed rewards points for a discount?

Yes! If you are returning your order, we will issue you’re your store credit and any points that were used to redeem the discount will also be added back into your rewards account proportionally to what items were returned.

I have earned points and entered a new tier with my last purchase, but now I want to return it. What will happen to my reward?

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you used a $10 discount towards a $100 purchase that you decide to return, the $10 reward wil

Do points ever expire?

If you do not make a purchase or earn points for a period of 12 months, you will be considered a dormant user and your points will return to zero. You will also be moved down to the lowest tier.If you continue to make purchases or earn points you wil

How is my tier determined?

Your tier is determined by the amount you spend or successful referrals you make within either 12 months of starting your rewards account or 12 months after entering a new tier.To enter or maintain the ‘INSIDER’ tier you must spend $100 or make a suc

Does it cost anything to begin earning points?

Absolutely not! Signing up is 100% free! Click HERE to get started.

How do I redeem my points?

Why Can't I Redeem My Rewards?

How will I know which rewards tier I am currently a member of?

When you sign into your rewards account, your home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it. You can also see your current spend and how far away you are from entering the next tier

How will I know when I have reached a new tier?

When your points cross a tier threshold you will receive an email and points welcoming you to your new tier! You can also see which tier you are now in on your rewards home page.

Rolling year

Once you are in ‘INSIDER’, ‘AMBASSADOR’, or ‘VIP’ you will be in that tier for 12 months from the date that you earned it. To maintain your tier or move up, you must meet the requirements listed out on your rewards home page which you can view HERE.

How do I get a birthday reward?

Add your birthday under the ways to earn points section HERE.

How do I redeem my reward points at checkout?

Before checking out, ensure that you are signed into your account. To redeem your points in checkout, use the dropdown above your cart total to choose the amount you would like to apply, then click the “APPLY” button.In checkout, you must have both a

Why didn’t I earn points on my purchase?

Double check that you were signed into your rewards account and didn’t checkout as a guest. You must be logged in when making purchases to earn points. If you have done this in error, email us at [email protected] and we can help apply you

I should have earned points for a purchase/incentive but I did not see my account balance change. Did I get credit?

Yes! You work hard to earn points and we want to make sure your points are in your account right where they should be! The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from a few minutes

I have referred several friends but haven’t received any points for it. Is there something else I need to do?

Thank you so much for sharing about us with your friends! We really appreciate it!Referred friends must be a first time customer and make a purchase of $50 or more for both of you to receive the referral rewards. In addition, the referral must be ini

I received an error message when referring friends through email referral box. What went wrong?

We are sorry to hear that! There are a couple of scenarios that could have triggered the error message.The first possible scenario is that there was a mistype in one of the email addresses that you entered or your forgot to put a commas between the m

Do I receive points when using a gift card?

You will earn rewards points when you purchase a gift card and not when you apply a gift card at check out.