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CJLA FAQs

<ul id="isPasted"><li>Once you are in &#x2018;INSIDER&#x2019;, &#x2018;AMBASSADOR&#x2019;, or &#x2018;VIP&#x2019; you will be in that tier for 12 months from the date that you earned it. To maintain your tier or move up, you must meet the requirements listed out on your rewards home page which you can view <a href="https://www.carlyjeanlosangeles.com/pages/rewards"><strong>HERE</strong></a>.</li></ul>

Once you are in ‘INSIDER’, ‘AMBASSADOR’, or ‘VIP’ you will be in that tier for 12 months from the date that you earned it. To maintain your tier or move up, you must meet the requirements listed out on your rewards home page which you can view HERE.

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What is a Capsule?

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What are the advantages of becoming a rewards member?

I already have an account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What If I have an old email address or multiple email addresses and want to combine my accounts & earnings?

How do points convert to dollars?

How does the referral program work?

Is there a limit on how many points I can earn?

I have earned points and entered a new tier with my last purchase, but now I want to return it. What will happen to my reward?

Do points ever expire?

How is my tier determined?

Does it cost anything to begin earning points?

How do I redeem my points?

How will I know which rewards tier I am currently a member of?

How will I know when I have reached a new tier?

How do I get a birthday reward?

How do I redeem my reward points at checkout?

Why didn’t I earn points on my purchase?

I should have earned points for a purchase/incentive but I did not see my account balance change. Did I get credit?

I have referred several friends but haven’t received any points for it. Is there something else I need to do?

I received an error message when referring friends through email referral box. What went wrong?

Rolling yearUpdated 7 months ago