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CJLA FAQs

<ul id="isPasted"><li>Absolutely not! Signing up is 100% free! Click <a href="https://www.carlyjeanlosangeles.com/pages/rewards"><strong>HERE</strong></a> to get started.</li></ul>

Absolutely not! Signing up is 100% free! Click HERE to get started.

Does it cost anything to begin earning points?

CLUB CJLA

Price Adjustments

Flash Sale Return Policy

Discount Code Policy

What If My Item Is Damaged Or Defective?

What If I Receive the Wrong Item

Why Can't I use Checkout+?

Flash Sales

EVERYTHING YOU NEED TO KNOW!

HOLIDAY RETURNS

CJLA HOLIDAY UPDATES

Contact Us!

Why do you not offer phone support?

THE CJLA APP!

Need More Help?

How Do I Sign Up?

What are the advantages of becoming a rewards member?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What If I have an old email address or multiple email addresses and want to combine my accounts & earnings?

How do points convert to discounts?

How does the referral program work?

Is there a limit on how many points I can earn?

Can I return my order if I redeemed rewards points for a discount?

Do points ever expire?

How is my tier determined?

How do I redeem my points?

How will I know which rewards tier I am currently a member of?

How will I know when I have reached a new tier?

Rolling year

How do I get a birthday reward?

Why didn’t I earn points on my purchase?

I should have earned points for a purchase/incentive but I did not see my account balance change. Did I get credit?

I have referred several friends but haven’t received any points for it. Is there something else I need to do?

I received an error message when referring friends through email referral box. What went wrong?

Do I receive points when using a gift card?

How to Track an Order

Can Changes be Made to an Order?

Can an Order be Cancelled?

Where Is My Package?

How Long Will My Order Take?

How Much Is Shipping?

International Shipping

Canada Customers

Do You Offer Expedited Shipping?

FREE SHIPPING??

How Do I Edit My Shipping Address in My Account?

Shipping & Order FAQ

Return Policy

How To Return

How to Exchange

Store Credit

International

What is “ Checkout+” Coverage?

Having Trouble with a Return Label?

I Ordered Something on Accident — What Should I Do?

Returns & Exchanges

Pricing & Forms of Payment

Shop Pay Installments

Digital Gift Cards

My Gift Card Did Not Apply To My Order

Payment Methods & Gift Cards

What is “Checkout+” Coverage?

Does Checkout+ cover the cost of shipping for my exchange order?

Checkout+

Environmental Sustainability

Ethical Responsibly and Sustainable Fashion

Back in Stock Notifications

The Piece I Want Sold Out!

Do You Price Adjust?

Discount Codes & Price Adjustments

How to Wash Your CJLA Pieces

How to Cut Your Denim

Caring for Your Pieces

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Does it cost anything to begin earning points?Updated 3 days ago