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I should have earned points for a purchase/incentive but I did not see my account balance change. Did I get credit?Updated a year ago

  • Yes! You work hard to earn points and we want to make sure your points are in your account right where they should be! The first thing to note is that there may be a delay in our systems communicating and points could take anywhere from a few minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:
    • Try to refresh your browser.
    • Try to log out of your account and then log back in.
    • Check your ‘Rewards History’ in your rewards account home page to see if your points were added without you realizing. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.
  • If you are still having trouble please contact us at [email protected] and we will solve the issue for you!
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