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CJLA FAQs

<ul id="isPasted"><li>No, that is the best part about being a CLUB CJLA rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand, and referring your friends!</li></ul>

No, that is the best part about being a CLUB CJLA rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand, and referring your friends!

Is there a limit on how many points I can earn?

CLUB CJLA

How To Return

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Return Policy

My Return Label Won't Print

Can I return my order if I redeemed rewards points for a discount?

Returns & Exchanges

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Can Changes be Made to an Order?

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FREE SHIPPING??

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What is a Capsule?

Capsule Guide

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What are the advantages of becoming a rewards member?

I already have an account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What If I have an old email address or multiple email addresses and want to combine my accounts & earnings?

How do points convert to dollars?

How does the referral program work?

I have earned points and entered a new tier with my last purchase, but now I want to return it. What will happen to my reward?

Do points ever expire?

How is my tier determined?

Does it cost anything to begin earning points?

How do I redeem my points?

How will I know which rewards tier I am currently a member of?

How will I know when I have reached a new tier?

Rolling year

How do I get a birthday reward?

How do I redeem my reward points at checkout?

Why didn’t I earn points on my purchase?

I should have earned points for a purchase/incentive but I did not see my account balance change. Did I get credit?

I have referred several friends but haven’t received any points for it. Is there something else I need to do?

I received an error message when referring friends through email referral box. What went wrong?

Do I receive points when using a gift card?

Ethical Responsibility

Environmental Sustainability

Ethical Responsibly and Sustainable Fashion

Discount Code Policy

Do You Price Adjust?

Discount Codes & Price Adjustments

How to Wash Your CJLA Pieces

How to Cut Your Denim

Caring for Your Pieces

Back in Stock Notifications

The Piece I Want Sold Out!

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Is there a limit on how many points I can earn?Updated a year ago