Visit our Claims Portal HERE and enter your order information to access your order and the items included in it. If your issue is related to shipping or tracking:. If you've received a damaged item:. Once your claim is submitted, a Customer Care repr

<h2 data-name="heading" id="isPasted">Shipping, Tracking, &amp; Damaged Item Claims</h2><h2 id="were-here-to-help-if-youve-experienced-a-shipping-or-tracking-issue-or-received-a-damaged-item-the-quickest-way-to-get-your-claim-started-is-through-our-returnsclaims-portal"><span style="font-size: 16px;">We&apos;re here to help! If you&apos;ve experienced a shipping or tracking issue, or received a damaged item, the quickest way to get your claim started is through our Returns/Claims Portal.</span></h2><h2 id="start-your-claim">Start Your Claim</h2><p>Visit our<a href="https://www.carlyjeanlosangeles.com/apps/redo/returns-portal/login" style=" text-decoration: none;">&#xA0;Claims Portal HERE&#xA0;</a>and enter your order information to access your order and the items included in it.</p><h2 id="shipping--tracking-claims">Shipping &amp; Tracking Claims</h2><p><span style="font-size: 16px;">If your issue is related to shipping or tracking:</span></p><ol><li style="font-size: 16px;">Select the appropriate shipping/tracking claim option.</li><li style="font-size: 16px;">Answer all of the required questions.</li><li style="font-size: 16px;">Submit your claim.</li></ol><h2 id="damaged-item-claims">Damaged Item Claims</h2><p><span style="font-size: 16px;">If you&apos;ve received a damaged item:</span></p><ol><li style="font-size: 16px;">Select each item that has damage.</li><li style="font-size: 16px;">Upload at least one clear photo showing the damage.</li><li style="font-size: 16px;">Include a brief but clear description explaining the issue.</li><li style="font-size: 16px;">Submit your claim.</li></ol><h2 id="what-happens-next">What Happens Next?</h2><p><span style="font-size: 16px;">Once your claim is submitted, a Customer Care representative will review it within <strong>24&#x2013;48 business hours</strong>. Please keep an eye on your email, as our team may reach out if they need any additional information.</span></p><h2 id="claim-resolution">Claim Resolution</h2><p><span style="font-size: 16px;">If your claim is approved after review:&#xA0;</span></p><ul><li style="font-size: 16px;"><strong>If your item is in stock:</strong> We&apos;ll process a replacement in the same size and color.</li><li style="font-size: 16px;"><strong>If your item is out of stock:</strong> We&apos;ll issue store credit for the item instead.</li></ul><p><br></p><p><br></p>

How to file a Claim

What If My Item Is Damaged or Defective?. We take great pride in the quality of our garments and stand behind every piece we offer. If you receive an item that's damaged or defective, please submit a claim HERE within 48 hours of delivery. Be sure to

<p id="isPasted"><strong>What If My Item Is Damaged or Defective?</strong></p><p>We take great pride in the quality of our garments and stand behind every piece we offer.</p><p>If you receive an item that&apos;s damaged or defective, please <a href="https://www.carlyjeanlosangeles.com/apps/redo/returns-portal/login">submit a claim</a> <a href="https://www.carlyjeanlosangeles.com/apps/redo/returns-portal/login">HERE&#xA0;</a>within 48 hours of delivery. Be sure to include:</p><ul><li style="font-size: 16px;">A few clear photos showing the issue</li><li style="font-size: 16px;">A brief description of the damage</li></ul><p>Our team will review everything and make it right for you.</p><p>Please don&apos;t send damaged merchandise back through our regular return process. If you have any questions please email <a href="mailto:info@carlyjeanlosangeles.com">info@carlyjeanlosangeles.com</a> and our team will be more than happy to help you!&#xA0;</p>

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