How to file a ClaimUpdated a day ago

Shipping, Tracking, & Damaged Item Claims

We're here to help! If you've experienced a shipping or tracking issue, or received a damaged item, the quickest way to get your claim started is through our Returns/Claims Portal.

Start Your Claim

Visit our Claims Portal HERE and enter your order information to access your order and the items included in it.

Shipping & Tracking Claims

If your issue is related to shipping or tracking:

1. Select the appropriate shipping/tracking claim option.
2. Answer all of the required questions.
3. Submit your claim.

Damaged Item Claims

If you've received a damaged item:

1. Select each item that has damage.
2. Upload at least one clear photo showing the damage.
3. Include a brief but clear description explaining the issue.
4. Submit your claim.

What Happens Next?

Once your claim is submitted, a Customer Care representative will review it within 24–48 business hours. Please keep an eye on your email, as our team may reach out if they need any additional information.

Claim Resolution

If your claim is approved after review: 

• If your item is in stock: We'll process a replacement in the same size and color.
• If your item is out of stock: We'll issue store credit for the item instead.