Back to CJLA.com!

CJLA FAQs

What If My Item Is Damaged or Defective?We take great pride in the quality of our garments and stand behind every piece we offer.If you receive an item that&apos;s damaged or defective, please <a href="https://www.carlyjeanlosangeles.com/apps/redo/returns-portal/login">submit a claim</a> <a href="https://www.carlyjeanlosangeles.com/apps/redo/returns-portal/login">HERE&#xA0;</a>within 48 hours of delivery. Be sure to include:<ul><li style="font-size: 16px;">A few clear photos showing the issue</li><li style="font-size: 16px;">A brief description of the damage</li></ul>Our team will review everything and make it right for you.Please don&apos;t send damaged merchandise back through our regular return process. If you have any questions please email <a href="mailto:info@carlyjeanlosangeles.com">info@carlyjeanlosangeles.com</a> and our team will be more than happy to help you!&#xA0;

What If My Item Is Damaged or Defective?. We take great pride in the quality of our garments and stand behind every piece we offer. If you receive an item that's damaged or defective, please submit a claim HERE within 48 hours of delivery. Be sure to

What If My Item Is Damaged Or Defective?

Damaged Merchandise and Shipping Claims

Return Policy

How To Return

How to Exchange

Store Credit

International

What is “ Checkout+” Coverage?

Having Trouble with a Return Label?

Returns & Exchanges

How to file a Claim

How Do I Join Club CJLA?

Why Can't I Redeem My Rewards?

What Are the Benefits of Joining Club CJLA?

How Does the Refer a Friend Program Work?

Do My Points or Tier Status Expire?

Happy Birthday!

Club CJLA Terms + Conditions

Rewards: CLUB CJLA

How to Track an Order

Can Changes be Made to an Order?

Can an Order be Cancelled?

Where Is My Package?

How Long Will My Order Take?

How Much Is Shipping?

International Shipping

Canada Customers

Do You Offer Expedited Shipping?

FREE SHIPPING??

How Do I Edit My Shipping Address in My Account?

Shipping & Order FAQ

Price Adjustments

Flash Sale Return Policy

Discount Code Policy

What If I Receive the Wrong Item

Why Can't I use Checkout+?

Flash Sales

Contact Us!

Why do you not offer phone support?

THE CJLA APP!

Need More Help?

Pricing & Forms of Payment

Shop Pay Installments

Digital Gift Cards

My Gift Card Did Not Apply To My Order

Payment Methods & Gift Cards

EVERYTHING YOU NEED TO KNOW!

HOLIDAY RETURNS

CJLA HOLIDAY UPDATES

What is “Checkout+” Coverage?

Does Checkout+ cover the cost of shipping for my exchange order?

Checkout+

Environmental Sustainability

Natural Fibers at CJLA

Ethical Responsibly and Sustainable Fashion

Back in Stock Notifications

The Piece I Want Sold Out!

Do You Price Adjust?

Discount Codes & Price Adjustments

How to Wash Your CJLA Pieces

How to Cut Your Denim

Caring for Your Pieces

Collaborations

Instagram

Follow the Blog!

Pinterest

TikTok

SMS Messaging

Social Media + Collab

EU Right to Withdrawal

EU Right tof Withdrawal

What If My Item Is Damaged Or Defective?Updated 4 hours ago