RETURNS. If I buy a gift for someone for the holidays, how long can they return it for?. THE BEST WAY TO SHOP?!. PROCESSING TIME. How long does it take for orders to ship during the holiday season?. When is the last day to order to get my package by

RETURNSIf I buy a gift for someone for the holidays, how long can they return it for?<ul><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">During holiday season, our Return Window will be extended from November 1st through January 31st, so if you purchase gifts for friends and family, they will be able to return or exchange their non-final sale items through the month of January using our returns portal linked <a href="https://www.carlyjeanlosangeles.com/pages/returns">here</a>.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">We recommend adding &quot;Hassle free returns + shipping protection&quot; to all orders containing a gift.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">If you have any questions about holiday&#xA0;returns, please email us&#xA0;<a href="https://help.carlyjeanlosangeles.com/en-US/contact">here</a>&#xA0;and we would love to help!</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">For more information about Holiday Returns, please click&#xA0;<a href="https://help.carlyjeanlosangeles.com/en-US/176518-c80b08e5981b4b7eaa0c15678ce89707" target="_self">here</a>.</li></ul>THE BEST WAY TO SHOP?!<ul><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Shop quickly and easily for all your holiday gifts on the CJLA App!&#xA0;</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Click <a href="https://apps.apple.com/us/app/cjla/id1537167081">here</a> to download the Apple version</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Click <a href="https://play.google.com/store/apps/details?id=co.tapcart.app.id_XLpkDi3HvV">here</a> to download Google version</li></ul>PROCESSING TIMEHow long does it take for orders to ship during the holiday season?<ul style="caret-color: rgb(65, 65, 65); color: rgb(65, 65, 65); font-family: sans-serif;"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Due to increased demand during the holiday season, processing time will be delayed during the months of November, December, and January. Our warehouse team works very hard to ensure that all orders are fulfilled as soon as possible in the most effective way. We appreciate your patience with us and our warehouse team! Please see <a href="https://carly-jean-help-center.gorgias.help/en-US/how-long-will-my-order-take-80282" target="_self">this article</a> for more details.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Most orders will ship from the warehouse in 1-3 business days (Monday-Friday, not weekends).</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Please allow 1 week for your order to ship during the busy season.</li></ul>When is the last day to order to get my package by Christmas?<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If you are ordering Christmas or Holiday gifts during this season,&#xA0;we highly recommend ordering as EARLY as possible due to shipping delays during this time of year that are out of our control.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">The last day to order with standard shipping to receive your order before Christmas is&#xA0;December 10th.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">The last day to order with expedited shipping to received your order before Christmas is December 18th&#xA0;(must order before 11AM PST to ship same day, otherwise the order will be shipped the week of Christmas and may not arrive on time).</li></ul>SHIPPING&#xA0;How long does shipping take during holiday season?<ul><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">During the holidays, as with everyone else, we always experience delays in shipping times due to the higher demand and peak in orders and shipments going out all at once. We are not responsible for delayed shipping times, missing packages, or stolen items, but we are so happy to take care of you if there are any issues! Please simply contact us <a href="https://www.carlyjeanlosangeles.com/pages/contact-us">here</a> if needed!</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Please make sure to order anything needed by a certain time (holiday or otherwise) as far in advance as possible and be sure to select expedited shipping at checkout if you need your package within a week anytime during November or December.</li></ul>NEED ADDITIONAL HELP?Contact us <a href="https://www.carlyjeanlosangeles.com/pages/contact-us">here</a>! We can&apos;t wait to hear from you soon!Emailed and waiting to hear back?<ul><li>Our response time is a few business days typically, but will be longer during the holiday season depending on launches, sales, email influx etc. We really appreciate your patience and look forward to getting in touch with you soon! Make sure not to respond back to the email thread after your initial message as this will prolong the response from the Customer Care team.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If you need a quick response to a simple question, feel free to message us on Instagram. If you have a problem with your order or need help with something more complicated, please send an email to our Customer Care team at <a href="mailto:info@carlyjeanlosnageles.com">info@carlyjeanlosnageles.com</a>!&#xA0;</li><li>We are out of office Thanksgiving (November 28th), Christmas Eve (December 24th), Christmas Day (December 25th), NYE (December 31st), and New Years Day (January 1st). Thank you for your patience as we celebrate with our friends and families.</li></ul>

EVERYTHING YOU NEED TO KNOW!

Extended Holiday Return Window:. Great news! Our return window has been extended from November 1, 2025, through January 31, 2026. If you are wanting to return/exchange a gift you received:. If you receive something from CJLA that was purchased betwee

Extended Holiday Return Window:Great news! Our return window has been extended from November 1, 2025, through January 31, 2026.If you are wanting to return/exchange a gift you received:If you receive something from CJLA that was purchased between November 1, 2025, and December 25, 2025, you are permitted to return/exchange it through January 31, 2025! If you have the email of the purchaser and the order number, you can return or exchange your item(s)&#xA0;<a href="https://www.carlyjeanlosangeles.com/apps/redo/returns-portal/login">HERE</a>.&#xA0;Please see the details of our return policy&#xA0;<a href="https://help.carlyjeanlosangeles.com/en-US/return-policy-80333">in this article from our FAQ page.</a>&#xA0;Here is our exchange process for reference: <a href="https://help.carlyjeanlosangeles.com/en-US/how-to-exchange-80338">How to Exchange</a>Please email us&#xA0;<a href="https://help.carlyjeanlosangeles.com/en-US/contact">here</a>&#xA0;and we would be happy to help with returning your items ASAP! We will just need the name of the person who gave you the gift and we will send the return&#xA0;label&#xA0;directly to you so you can get the correct size or color you are hoping for! If you are unsure of the details of the order,&#xA0;please&#xA0;still reach out! We are here for you! We want the pieces in your closet to be ones you live in and love to wear!If you are giving someone a gift from CJLA for the Holidays:We highly recommend including &quot;checkout+&quot; on the order so that the cost of return shipping is covered if the person you are giving the gift to ends up needing to return/exchange. If this is not added to the order, the recipient will be required to pay return shipping when processing the return.&#xA0;Adding this to your order also ensures that your order will be covered if anything happens to the order such as the package going missing in transit or being damaged in any way during transit.&#xA0;We also recommend providing your email address and the order number to the recipient as they will need this information to make the return.&#xA0;You can also create the return for the recipient through our return portal&#xA0;<a href="https://www.carlyjeanlosangeles.com/apps/redo/returns-portal/login" style="font-size: 14px;">HERE</a>&#xA0;to start the process!&#xA0;Thank you for choosing CJLA for your holiday shopping!

HOLIDAY RETURNS

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CJLA FAQs

Everything you need to know while shopping during the 2025 Holiday Season!

CJLA HOLIDAY UPDATES

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I should have earned points for a purchase/incentive but I did not see my account balance change. Did I get credit?

I have referred several friends but haven’t received any points for it. Is there something else I need to do?

I received an error message when referring friends through email referral box. What went wrong?