From finding the perfect gift to making sure it’s the right fit, we’re here to make holiday shopping a little easier! Here’s everything you need to know about holiday returns, shipping, and connecting with our team. How long does my gift recipient ha

<h1 id="isPasted">Your CJLA Holiday Shopping Guide</h1>From finding the perfect gift to making sure it&#x2019;s the right fit, we&#x2019;re here to make holiday shopping a little easier! Here&#x2019;s everything you need to know about holiday returns, shipping, and connecting with our team.<h3 id="holiday-returns--gift-exchanges">HOLIDAY RETURNS &amp; GIFT EXCHANGES</h3>How long does my gift recipient have to return or exchange their items?Eligible, non-final-sale purchases made between October 30, 2026, and January 1, 2027, may be returned or exchanged through January 31, 2027.To get started, visit our <a href="https://www.carlyjeanlosangeles.com/pages/returns" target="_self">Return Portal</a> <a href="https://www.carlyjeanlosangeles.com/pages/returns">HERE</a>. We recommend sharing the order number and email address used at checkout with your recipient so they can easily access their order.Giving a gift? We recommend adding&#xA0;Checkout+ to your order. It covers return shipping for eligible returns and exchanges and includes package protection for covered issues, such as packages lost or damaged in transit.Find more details in our&#xA0;<a href="https://help.carlyjeanlosangeles.com/en-US/176518-c80b08e5981b4b7eaa0c15678ce89707" target="_self">Holiday Returns article</a> <a href="https://help.carlyjeanlosangeles.com/en-US/176518-c80b08e5981b4b7eaa0c15678ce89707">HERE</a>, or <a href="https://help.carlyjeanlosangeles.com/en-US/contact">reach out to Customer Care</a>. We&#x2019;d love to help!<h3 id="holiday-shopping-made-easy">HOLIDAY SHOPPING, MADE EASY</h3>Shop your holiday favorites right from the&#xA0;CJLA App! It&#x2019;s an easy way to find something special for everyone on your list&#x2014;and maybe a little something for you, too.<ul><li><a href="https://apps.apple.com/us/app/cjla/id1537167081">Download for iPhone or iPad</a></li><li><a href="https://play.google.com/store/apps/details?id=co.tapcart.app.id_XLpkDi3HvV">Download for Android</a></li></ul><h3 id="order-processing">ORDER PROCESSING</h3>How long will it take for my order to ship?Most orders leave our warehouse within&#xA0;1&#x2013;3 business days, Monday&#x2013;Friday. During our busy holiday season in November, December, and January, please allow&#xA0;up to one week for your order to ship.Our warehouse team works hard to get your favorites on their way as quickly as possible. Thank you for your patience during this extra-busy season!Please remember that processing time is separate from shipping time. Visit our&#xA0;<a href="https://carly-jean-help-center.gorgias.help/en-US/how-long-will-my-order-take-80282" target="_self">Order Processing article</a> <a href="https://help.carlyjeanlosangeles.com/en-US/how-long-will-my-order-take-80282">HERE&#xA0;</a>for more details.<h3 id="ordering-for-christmas">ORDERING FOR CHRISTMAS</h3>When should I place my order?We recommend shopping&#xA0;as early as possible to give your gifts plenty of time to arrive! Our recommended Christmas ordering deadlines are:<ul><li>Standard shipping: December 11</li><li>Expedited shipping: December 17, before 11 a.m. PST</li></ul>Expedited orders placed after the cutoff may not arrive before Christmas. These dates are intended to help you plan; delivery before Christmas cannot be guaranteed, as carrier delays may occur.<h3 id="holiday-shipping">HOLIDAY SHIPPING</h3>Will shipping take longer during the holidays?Carriers may experience delays as holiday shipping volume increases. If you need your order by a specific date, please order early and consider expedited shipping at checkout&#x2014;especially if you&#x2019;re shopping within a week of when you need your items.If your package is delayed, missing, or arrives damaged, please&#xA0;<a href="https://www.carlyjeanlosangeles.com/pages/contact-us" target="_self">contact our team</a> <a href="https://www.carlyjeanlosangeles.com/pages/contact-us">HERE</a>. We&#x2019;re happy to help you review the next steps!<h3 id="need-a-little-help">NEED A LITTLE HELP?</h3>We&#x2019;re here for you!&#xA0;<a href="https://www.carlyjeanlosangeles.com/pages/contact-us" target="_self">Contact Customer Care</a> <a href="https://www.carlyjeanlosangeles.com/pages/contact-us">HERE&#xA0;</a>or email <a href="mailto:info@carlyjeanlosangeles.com">info@carlyjeanlosangeles.com</a>.Already emailed us?Please allow a few business days for a response. Our reply times may be longer during holiday launches and sales, and we appreciate your patience as our small team helps each customer.To help us get back to you as quickly as possible, please send&#xA0;one email per issue. Additional messages move your conversation to the most recent message time and may delay our response.For a quick, general question, you&#x2019;re welcome to message us on Instagram. For help with an order or anything requiring a closer look, please email Customer Care.Holiday office closuresOur Customer Care team will be out of the office on:<ul><li>Thanksgiving: November 26, 2026</li><li>Christmas Day: December 25, 2026</li><li>New Year&#x2019;s Day: January 1, 2027</li></ul>Thank you for giving our team time to celebrate with family and friends and for making CJLA part of your holiday season!

EVERYTHING YOU NEED TO KNOW!

We want holiday gifting to feel easy—from finding something special to making sure it’s the right fit! Our extended holiday return window gives you and your loved ones a little extra time. Eligible purchases made between October 30, 2026, and January

<h1 id="isPasted">Holiday Returns &amp; Gift Exchanges</h1>We want holiday gifting to feel easy&#x2014;from finding something special to making sure it&#x2019;s the right fit! Our extended holiday return window gives you and your loved ones a little extra time.Eligible purchases made between October 30, 2026, and January 1, 2027, may be returned or exchanged through January 31, 2027. Our standard <a href="https://help.carlyjeanlosangeles.com/en-US/return-policy-80333" target="_self">return policy and eligibility requirements</a> still apply.Return Policy: <a data-fr-linked="true" href="https://help.carlyjeanlosangeles.com/en-US/return-policy-80333" id="isPasted">https://help.carlyjeanlosangeles.com/en-US/return-policy-80333</a><h3 id="received-a-cjla-gift">Received a CJLA gift?</h3>We&#x2019;re here to help you find pieces you&#x2019;ll live in and love to wear!If you have the purchaser&#x2019;s email address and order number, you can start your return or exchange through our <a href="https://www.carlyjeanlosangeles.com/apps/redo/returns-portal/login" target="_self">Return Portal</a><a href="https://www.carlyjeanlosangeles.com/apps/redo/returns-portal/login">&#xA0;HERE</a>.For a step-by-step guide to exchanges, visit our <a href="https://help.carlyjeanlosangeles.com/en-US/how-to-exchange-80338" target="_self">How to Exchange article</a> <a href="https://help.carlyjeanlosangeles.com/en-US/how-to-exchange-80338">HERE</a>.Don&#x2019;t have the order details? <a href="https://help.carlyjeanlosangeles.com/en-US/contact">Reach out to our Customer Care team here</a>! Share the gift giver&#x2019;s name and any information you have, and we&#x2019;ll help locate the order and walk you through the next steps. Once we&#x2019;ve confirmed the order and return eligibility, we can send the return label directly to you.<h3 id="giving-a-cjla-gift">Giving a CJLA gift?</h3>A few simple steps can make returns and exchanges easier for your recipient:<ul><li>Add Checkout+ to your order. Checkout+ covers return shipping for eligible returns and exchanges. It also includes package protection for covered issues, such as a package being lost or damaged in transit. If Checkout+ isn&#x2019;t added, your recipient will need to pay for return shipping when processing their return.</li><li>Share your order details. Give your recipient the email address used at checkout and the order number so they can easily access our return portal and return if needed.&#xA0;</li></ul>Thank you for making CJLA part of your holiday gifting! Whether you&#x2019;re choosing something for someone you love or finding your own new favorite, our team is here to help. If you have any questions, please email info@carlyjeanlosangeles.com. We are here to help!&#xA0;

HOLIDAY RETURNS/ GIFT EXCHANGES

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CJLA FAQs

Everything you need to know while shopping during the 2026 Holiday Season!

CJLA HOLIDAY SHOPPING

Return Policy

How To Return

How to Exchange

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Returns & Exchanges

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