Here at CJLA we care deeply about providing you with as many eco-friendly pieces as possible! We have made great efforts to find beautiful, environmentally sound pieces for you to love and enjoy. Our basics are made right here in Los Angeles and some

Environmental Sustainability

Back to CJLA.com!

CJLA FAQs

Ethical treatment and sustainable fashion is so important to CJLA!  Carly takes great care in choosing which manufacturers she purchases from. She strives to work with others that share the same values that CJLA represents and would never support

Ethical Responsibly and Sustainable Fashion

EVERYTHING YOU NEED TO KNOW!

HOLIDAY RETURNS

CJLA HOLIDAY UPDATES

Contact Us!

Why do you not offer phone support?

THE CJLA APP!

Need More Help?

How to Track an Order

Can Changes be Made to an Order?

Can an Order be Cancelled?

Where Is My Package?

How Long Will My Order Take?

How Much Is Shipping?

International Shipping

Canada Customers

Do You Offer Expedited Shipping?

FREE SHIPPING??

How Do I Edit My Shipping Address in My Account?

Shipping & Order FAQ

Return Policy

How To Return

How to Exchange

Store Credit

International

What is “ Checkout+” Coverage?

Having Trouble with a Return Label?

What If My Item Is Damaged Or Defective?

I Ordered Something on Accident — What Should I Do?

Returns & Exchanges

Pricing & Forms of Payment

Shop Pay Installments

Digital Gift Cards

My Gift Card Did Not Apply To My Order

Payment Methods & Gift Cards

How Do I Sign Up?

What are the advantages of becoming a rewards member?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What If I have an old email address or multiple email addresses and want to combine my accounts & earnings?

How do points convert to discounts?

How does the referral program work?

Is there a limit on how many points I can earn?

Can I return my order if I redeemed rewards points for a discount?

Do points ever expire?

How is my tier determined?

Does it cost anything to begin earning points?

How do I redeem my points?

How will I know which rewards tier I am currently a member of?

How will I know when I have reached a new tier?

Rolling year

How do I get a birthday reward?

Why didn’t I earn points on my purchase?

I should have earned points for a purchase/incentive but I did not see my account balance change. Did I get credit?

I have referred several friends but haven’t received any points for it. Is there something else I need to do?

I received an error message when referring friends through email referral box. What went wrong?