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<ul id="isPasted"><li>You can contact our customer care by emailing <a href="mailto:&lt;a data-fr-linked="></a><a href="mailto:info@carlyjeanlosangeles.com"></a><a href="mailto:&lt;a data-fr-linked=">info@carlyjeanlosangeles.com</a> and our team will be happy to assist you with merging your accounts!</li></ul>

You can contact our customer care by emailing info@carlyjeanlosangeles.com and our team will be happy to assist you with merging your accounts!

What If I have an old email address or multiple email addresses and want to combine my accounts & earnings?

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Return Policy

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Can I return my order if I redeemed rewards points for a discount?

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Capsule Guide

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What are the advantages of becoming a rewards member?

I already have an account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

How do points convert to dollars?

How does the referral program work?

Is there a limit on how many points I can earn?

I have earned points and entered a new tier with my last purchase, but now I want to return it. What will happen to my reward?

Do points ever expire?

How is my tier determined?

Does it cost anything to begin earning points?

How do I redeem my points?

How will I know which rewards tier I am currently a member of?

How will I know when I have reached a new tier?

Rolling year

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How do I redeem my reward points at checkout?

Why didn’t I earn points on my purchase?

I should have earned points for a purchase/incentive but I did not see my account balance change. Did I get credit?

I have referred several friends but haven’t received any points for it. Is there something else I need to do?

I received an error message when referring friends through email referral box. What went wrong?

Do I receive points when using a gift card?

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The Piece I Want Sold Out!

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What If I have an old email address or multiple email addresses and want to combine my accounts & earnings?Updated a year ago