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If you need an urgent reply, the best and quickest way to contact our Customer Care Team is through our Live Chat feature! We’re available during our business hours, and if you leave us a message when we’re out of the office, we’ll see it as soon as

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How To Return

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Return Policy

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I Accidentally Ordered Something

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Where Is My Package?

How Long Will My Order Take?

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International Shipping

Canada Customers

Do You Offer Expedited Shipping?

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How Do I Edit My Shipping Address in My Account?

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Shipping & Order FAQ

Live Chat

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Why do you not offer phone support?

THE CJLA APP!

Pricing & Forms of Payment

Shop Pay Installments

Digital Gift Cards

Payment Methods & Gift Cards

What is a Capsule?

Capsule Guide

How Do I Sign Up?

What are the advantages of becoming a rewards member?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What If I have an old email address or multiple email addresses and want to combine my accounts & earnings?

How do points convert to discounts?

How does the referral program work?

Is there a limit on how many points I can earn?

Can I return my order if I redeemed rewards points for a discount?

Do points ever expire?

How is my tier determined?

Does it cost anything to begin earning points?

How do I redeem my points?

How will I know which rewards tier I am currently a member of?

How will I know when I have reached a new tier?

Rolling year

How do I get a birthday reward?

How do I redeem my reward points at checkout?

Why didn’t I earn points on my purchase?

I should have earned points for a purchase/incentive but I did not see my account balance change. Did I get credit?

I have referred several friends but haven’t received any points for it. Is there something else I need to do?

I received an error message when referring friends through email referral box. What went wrong?

Need Quick Help?Updated 16 days ago