Back to CJLA.com!

CJLA FAQs

We&#x2019;re thrilled to offer this amazing Customer Care option to serve you better and faster! Our team is available to answer Live Chat messages during the business hours listed below. You&#x2019;re also welcome to message us here outside of these hours&#x2014;we&#x2019;ll get back to you as soon as we&#x2019;re back on!You can find Live Chat in the bottom right corner of our website&#x2014;here is the&#xA0;<a href="https://www.carlyjeanlosangeles.com">LINK</a>- just click the bubble!Business Hours:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Monday:&#xA0;1:00 PM - 4:00 PM PST*</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Tuesday - Friday: 8:00 AM - 11:30 AM, 12:15 PM - 4:00 PM PST*</li></ul>*Please note that these hours may vary from week to week due to events, photoshoots, and availability. When a representative is available, Live Chat will be active. If the chat bubble isn&#x2019;t visible, it means Live Chat is off. During our business hours, feel free to reach out via Instagram DMs @carlyjeanlosangeles or email us at <a rel="noopener"></a><a data-fr-linked="true" href="mailto:info@carlyjeanlosangeles.com">info@carlyjeanlosangeles.com</a>, and our team will respond as soon as possible!

We’re thrilled to offer this amazing Customer Care option to serve you better and faster! Our team is available to answer Live Chat messages during the business hours listed below. You’re also welcome to message us here outside of these hours—we’ll g

Live Chat

Need More Help?

How To Return

How to Exchange

Store Credit

International

Return Policy

Having Trouble with a Return Label?

What If My Item Is Damaged Or Defective?

I Accidentally Ordered Something

Returns & Exchanges

How to Track an Order

Can Changes be Made to an Order?

Can an Order be Cancelled?

Where Is My Package?

How Long Will My Order Take?

How Much Is Shipping?

International Shipping

Canada Customers

Do You Offer Expedited Shipping?

FREE SHIPPING??

How Do I Edit My Shipping Address in My Account?

Route Package Protection & Tracking

Shipping & Order FAQ

Contact Us!

Why do you not offer phone support?

Need Quick Help?

THE CJLA APP!

Pricing & Forms of Payment

Shop Pay Installments

Digital Gift Cards

Payment Methods & Gift Cards

What is a Capsule?

Capsule Guide

How Do I Sign Up?

What are the advantages of becoming a rewards member?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What If I have an old email address or multiple email addresses and want to combine my accounts & earnings?

How do points convert to discounts?

How does the referral program work?

Is there a limit on how many points I can earn?

Can I return my order if I redeemed rewards points for a discount?

Do points ever expire?

How is my tier determined?

Does it cost anything to begin earning points?

How do I redeem my points?

How will I know which rewards tier I am currently a member of?

How will I know when I have reached a new tier?

Rolling year

How do I get a birthday reward?

How do I redeem my reward points at checkout?

Why didn’t I earn points on my purchase?

I should have earned points for a purchase/incentive but I did not see my account balance change. Did I get credit?

I have referred several friends but haven’t received any points for it. Is there something else I need to do?

I received an error message when referring friends through email referral box. What went wrong?

Live ChatUpdated 11 hours ago