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CJLA FAQs

We truly take pride in the quality of our garments and stand behind every piece we offer.If you received a damaged or defective item, please email a photo to our customer care team <a href="https://help.carlyjeanlosangeles.com/en-US/contact">here</a> within 48 hours of receipt. We would love the opportunity to make it right for you!

We truly take pride in the quality of our garments and stand behind every piece we offer. If you received a damaged or defective item, please email a photo to our customer care team here within 48 hours of receipt. We would love the opportunity to ma

What If My Item Is Damaged Or Defective?

Returns & Exchanges

Return Policy

How To Return

How to Exchange

Store Credit

International

What is “ Checkout+” Coverage?

Having Trouble with a Return Label?

I Ordered Something on Accident — What Should I Do?

How to Track an Order

Can Changes be Made to an Order?

Can an Order be Cancelled?

Where Is My Package?

How Long Will My Order Take?

How Much Is Shipping?

International Shipping

Canada Customers

Do You Offer Expedited Shipping?

FREE SHIPPING??

How Do I Edit My Shipping Address in My Account?

Shipping & Order FAQ

Contact Us!

Why do you not offer phone support?

THE CJLA APP!

Need More Help?

Pricing & Forms of Payment

Shop Pay Installments

Digital Gift Cards

My Gift Card Did Not Apply To My Order

Payment Methods & Gift Cards

How Do I Sign Up?

What are the advantages of becoming a rewards member?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What If I have an old email address or multiple email addresses and want to combine my accounts & earnings?

How do points convert to discounts?

How does the referral program work?

Is there a limit on how many points I can earn?

Can I return my order if I redeemed rewards points for a discount?

Do points ever expire?

How is my tier determined?

Does it cost anything to begin earning points?

How do I redeem my points?

How will I know which rewards tier I am currently a member of?

How will I know when I have reached a new tier?

Rolling year

How do I get a birthday reward?

How do I redeem my reward points at checkout?

Why didn’t I earn points on my purchase?

I should have earned points for a purchase/incentive but I did not see my account balance change. Did I get credit?

I have referred several friends but haven’t received any points for it. Is there something else I need to do?

I received an error message when referring friends through email referral box. What went wrong?

Do I receive points when using a gift card?

CLUB CJLA

What is “Checkout+” Coverage?

Does Checkout+ cover the cost of shipping for my exchange order?

Checkout+

Ethical Responsibility

Environmental Sustainability

Ethical Responsibly and Sustainable Fashion

Discount Code Policy

Do You Price Adjust?

Discount Codes & Price Adjustments

How to Wash Your CJLA Pieces

How to Cut Your Denim

Caring for Your Pieces

Back in Stock Notifications

The Piece I Want Sold Out!

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What If My Item Is Damaged Or Defective?Updated 10 months ago