A few things to keep in mind:. Please email info@carlyjeanlosangeles.com if you have any additional questions. Our Customer Care Team would love to help! 🩷

<h2 data-name="heading" id="isPasted"><strong>Price Adjustments</strong></h2><div data-voice-floating-orb-focus-background><div data-turn-id-container="request-6a590387-b538-83e8-85fa-183d8496eaa2-80" data-is-intersecting="true"><section dir="auto" data-turn-id="request-6a590387-b538-83e8-85fa-183d8496eaa2-80" data-turn-id-container="request-6a590387-b538-83e8-85fa-183d8496eaa2-80" data-testid="conversation-turn-36" data-turn="assistant"><div data-conversation-screenshot-content><div data-message-author-role="assistant" data-message-id="d2b2c0ee-9b1b-491c-9210-bdef8fbf55ac" dir="auto" data-message-model-slug="gpt-5-5" data-turn-start-message="true" tabindex="0"><div data-writing-block-fullscreen-fallback-target="inline"><div data-oai-writing-block-surface data-writing-block="true" data-testid="writing-block-container"><div data-testid="writing-block-header-sticky-container"><div data-testid="writing-block-header-surface"><div data-writing-block-fullscreen-header-chrome="true" data-writing-block-fullscreen-header-layout="inline"><div data-testid="writing-block-header-magic-edit-layout"><div data-testid="writing-block-header-magic-edit-entrypoint" data-header-magic-edit-entrypoint-version="v1"><div data-testid="writing-block-header-magic-edit-composer" data-state="collapsed"><span style="font-size: 16px;">We are happy to offer price adjustments in the form of store credit if you purchased an item within 48 hours before the sale began.</span></div><p><br></p><p><strong>A few things to keep in mind:</strong></p></div></div></div></div></div><div data-writing-block-fullscreen-editor-region="true" data-writing-block-fullscreen-editor-layout="inline" contenteditable="true" dir="auto" translate="no"><ul data-spread="false"><li style="font-size: 16px;">Price adjustments are issued in the form of<strong>&#xA0;store credit only.</strong></li><li style="font-size: 16px;">Price adjustments are only available for purchases made within 48 hours prior to the start of the sale.</li><li style="font-size: 16px;">We do not offer price adjustments for super sales, daily deals, clearance items, flash sales, or other limited-time promotions.</li><li style="font-size: 16px;">If you forgot to apply your discount code or gift card, please email us using the email address below and we would be happy to apply one or both retroactively in the form of a refund back to the original form of payment.&#xA0;</li></ul><p>Please email <strong>info@carlyjeanlosangeles.com</strong> if you have any additional questions. Our Customer Care Team would love to help! &#x1FA77;</p></div></div></div></div></div></section></div></div><form autocomplete="off" data-type="unified-composer"><div data-composer-surface="true"><div contenteditable="true" autocomplete="off" spellcheck="true" translate="no" data-virtualkeyboard="true"><br></div></div></form>

Price Adjustments

If you receive an item that's damaged or defective, please submit a claim HERE within 48 hours of delivery. Be sure to include:. Our team will review everything and make it right for you. If you have any questions, please reach out to our team at inf

<h1 style=" text-decoration: none;" id="isPasted"><span style="font-size: 16px;">Items purchased with the 50% Flash Sale code are<strong><u> final sale,&#xA0;</u><u>not eligible for returns&#xA0;</u><u><em>or</em></u></strong><u><u><strong>&#xA0;exchange</strong>.</u></u><br></span></h1><div><h3 data-start="1637" data-end="1679" style="text-decoration: none;" id="what-if-i-received-a-damaged-item"><span style="font-size: 16px;">What if I received a damaged item?</span></h3><p style="text-decoration: none;" id="isPasted"><span style="font-size: 16px;">If you receive an item that&apos;s damaged or defective, please <a href="https://www.carlyjeanlosangeles.com/apps/redo/returns-portal/login" style=" text-decoration: none;">submit a claim</a> <a href="https://www.carlyjeanlosangeles.com/apps/redo/returns-portal/login" style=" text-decoration: none;">HERE&#xA0;</a>within 48 hours of delivery. Be sure to include:</span></p><ul style="text-decoration: none;"><li style="font-size: 16px;">A few clear photos showing the issue</li><li style="font-size: 16px;">A brief description of the damage</li></ul><p>Our team will review everything and make it right for you. If you have any questions, please reach out to our team at info@carlyjeanlosangeles.com! &#x1FA77;</p></div>

Flash Sale Return Policy

We love offering special promotions and discount codes to our CJLA community! Here are a few helpful tips to make sure your code works just right at checkout:. You can use one promo code per order. Discount codes cannot be stacked. Promo codes and re

<h2 data-name="heading" id="isPasted">Discount Code Policy</h2><p data-start="151" data-end="309"><span style="font-size: 16px;">We love offering special promotions and discount codes to our CJLA community! Here are a few helpful tips to make sure your code works just right at checkout:</span></p><h4 data-start="311" data-end="341" id="a-few-things-to-know"><span style="font-size: 16px;"><strong data-start="316" data-end="341">A Few Things to Know:</strong></span></h4><ul data-start="342" data-end="691"><li data-start="342" data-end="385" style="font-size: 16px;"><p data-start="344" data-end="385">You can use <strong data-start="356" data-end="384">one promo code per order</strong>. Discount codes cannot be stacked.&#xA0;</p></li><li data-start="386" data-end="467" style="font-size: 16px;"><p data-start="388" data-end="467"><strong data-start="388" data-end="421">Promo codes and rewards codes</strong> can&apos;t be used together&#x2014;just one or the other!</p></li><li style="font-size: 16px;"><p>Discount codes <strong>can be used on manually marked down clearance items.&#xA0;</strong></p></li><li style="font-size: 16px;"><p><span style="text-decoration: none;"><strong>Rewards discount codes</strong> can be applied to clearance items as long as your cart meets the minimum spend requirement and there are no other discount codes applied to the order.</span></p></li></ul><p><span style="font-size: 16px;"><strong>How to Use Your Discount Code:</strong></span></p><ol data-spread="false" start="1"><li style="font-size: 16px;">Add your items to your cart and click &#x201C;Check Out.&#x201D;</li><li style="font-size: 16px;">Find the box labeled &#x201C;Gift card or discount code.&#x201D;</li><li style="font-size: 16px;">Enter your code and click &#x201C;Apply.&#x201D;</li><li style="font-size: 16px;">Your order total will update to reflect the discount. Shipping and taxes will remain the same unless otherwise noted.</li></ol><p><span style="font-size: 16px;"><strong>Using a Gift Card Too?</strong></span></p><p><span style="font-size: 16px;">No problem! Gift cards can be used with a discount code.</span></p><p><span style="font-size: 16px;">First, enter your discount code and click &#x201C;Apply.&#x201D; Then enter your 16-digit E-Gift Card code and click &#x201C;Apply.&#x201D;</span></p><p><span style="font-size: 16px;">If you have any questions, our Customer Care Team is always happy to help! Email us at <a href="mailto:info@carlyjeanlosangeles.com" style=" text-decoration: none;">info@carlyjeanlosangeles.com</a>. &#x1F49B;</span></p>

Discount Code Policy

We truly take pride in the quality of our garments and stand behind every piece we offer!. If you received a wrong item, please email a photo to our customer care team here within 48 hours of receipt. We would love the opportunity to make it right fo

<p id="isPasted" style="text-align: justify;">We truly take pride in the quality of our garments and stand behind every piece we offer!</p><p>If you received a wrong item, please email a photo to our customer care team <span style="color: rgb(41, 105, 176);"><a href="https://help.carlyjeanlosangeles.com/en-US/contact"><u><strong>here</strong></u></a></span> within 48 hours of receipt. We would love the opportunity to make it right for you!</p>

What If I Receive the Wrong Item

Checkout+ cannot be added to Flash Sale orders as orders are final sale. Not eligible for return or exchange!

<p id="isPasted" style="text-align: justify;">Checkout+ cannot be added to Flash Sale orders as orders are final sale. Not eligible for return or exchange!&#xA0;</p>

Why Can't I use Checkout+?

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CJLA FAQs

Snag your favorite pieces at the best prices for a LIMITED time! Learn how our flash sales work, so you never miss out!

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Checkout+

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