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CJLA FAQs

WHAT&apos;S THE BEST WAY TO SHOP?Shop quickly and easily with everything you need on the CJLA App!<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Click <a href="https://apps.apple.com/us/app/cjla/id1537167081">HERE</a> to download the Apple version</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><a rel="noopener">Click </a><a href="https://play.google.com/store/apps/details?id=co.tapcart.app.id_XLpkDi3HvV&amp;hl=en_US&amp;pli=1"></a><a rel="noopener">HERE</a> to download the Google version</li></ul>Need a one-stop shop? Look no further than the CJLA App! Here&#x2019;s what you can enjoy:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Try-ons of new pieces and styling tips</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Occasional early access to new collections</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Exclusive access to app-only pieces</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">CJLA blog posts</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Special sales just for app users</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Easy checkout process with saved information</li></ul>Download the CJLA App today and elevate your shopping experience!

WHAT'S THE BEST WAY TO SHOP?. Shop quickly and easily with everything you need on the CJLA App!. Need a one-stop shop? Look no further than the CJLA App! Here’s what you can enjoy:. Download the CJLA App today and elevate your shopping experience!

THE CJLA APP!

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EVERYTHING YOU NEED TO KNOW!

HOLIDAY RETURNS

CJLA HOLIDAY UPDATES

How To Return

How to Exchange

Store Credit

International

Return Policy

Having Trouble with a Return Label?

What If My Item Is Damaged Or Defective?

I Accidentally Ordered Something

Returns & Exchanges

How to Track an Order

Can Changes be Made to an Order?

Can an Order be Cancelled?

Where Is My Package?

How Long Will My Order Take?

How Much Is Shipping?

International Shipping

Canada Customers

Do You Offer Expedited Shipping?

FREE SHIPPING??

How Do I Edit My Shipping Address in My Account?

Shipping & Order FAQ

Live Chat

Contact Us!

Why do you not offer phone support?

Need Quick Help?

Pricing & Forms of Payment

Shop Pay Installments

Digital Gift Cards

My Gift Card Did Not Apply To My Order

Payment Methods & Gift Cards

What is a Capsule?

Capsule Guide

How Do I Sign Up?

What are the advantages of becoming a rewards member?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What If I have an old email address or multiple email addresses and want to combine my accounts & earnings?

How do points convert to discounts?

How does the referral program work?

Is there a limit on how many points I can earn?

Can I return my order if I redeemed rewards points for a discount?

Do points ever expire?

How is my tier determined?

Does it cost anything to begin earning points?

How do I redeem my points?

How will I know which rewards tier I am currently a member of?

How will I know when I have reached a new tier?

Rolling year

How do I get a birthday reward?

How do I redeem my reward points at checkout?

Why didn’t I earn points on my purchase?

I should have earned points for a purchase/incentive but I did not see my account balance change. Did I get credit?

I have referred several friends but haven’t received any points for it. Is there something else I need to do?

I received an error message when referring friends through email referral box. What went wrong?

THE CJLA APP!Updated 2 months ago