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CJLA FAQs

There are a few ways you can get in contact with our CJLA Customer Care team!&#xA0; If you are in need of sizing help, please contact us on&#xA0;Instagram via DMs or via our LiveChat bubble in the bottom right hand corner of the website! (:If you have an issue of any kind with your order, please reach out to us via our LiveChat bubble&#xA0;on the website or email us at&#xA0;info@carlyjeanlosangeles.com!&#xA0;OR<a href="https://www.carlyjeanlosangeles.com/pages/contact-us&#x200B;&#x200B;&#x200B;">Contact Us</a>&#xA0;<a href="https://www.carlyjeanlosangeles.com/pages/contact-us&#x200B;&#x200B;&#x200B;">HERE</a>&#xA0;through our contact form<a href="https://www.carlyjeanlosangeles.com/pages/contact-us&#x200B;&#x200B;&#x200B;">!</a>We are looking forward to getting in touch with you soon! Our response time is 24-72 business hours during normal business weeks, and a little longer during the holiday season and after a holiday weekend. We really appreciate your patience and are so thankful for your support! Thank you for shopping small! XO, CJLA Customer Care Team

There are a few ways you can get in contact with our CJLA Customer Care team!. If you are in need of sizing help, please contact us on Instagram via DMs or via our LiveChat bubble in the bottom right hand corner of the website! (:. If you have an iss

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How To Return

How to Exchange

Store Credit

International/Canada/APO adresses

Return Policy

My Return Label Won't Print

Can I return my order if I redeemed rewards points for a discount?

Returns & Exchanges

How to Track an Order

Can Changes be Made to an Order?

Can an Order be Cancelled?

Where Is My Package?

How Long Will My Order Take?

How Much Is Shipping?

International Shipping

Do You Offer Expedited Shipping?

FREE SHIPPING??

How Do I Edit My Shipping Address in My Account?

Route Package Protection & Tracking

Shipping & Order FAQ

Live Chat

Why do you not offer phone support?

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THE CJLA APP!

Pricing & Forms of Payment

Shop Pay Installments

Physical Gift Cards

Digital Gift Cards

Payment Methods & Gift Cards

What is a Capsule?

Capsule Guide

How Do I Sign Up?

What are the advantages of becoming a rewards member?

I already have an account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What If I have an old email address or multiple email addresses and want to combine my accounts & earnings?

How do points convert to dollars?

How does the referral program work?

Is there a limit on how many points I can earn?

I have earned points and entered a new tier with my last purchase, but now I want to return it. What will happen to my reward?

Do points ever expire?

How is my tier determined?

Does it cost anything to begin earning points?

How do I redeem my points?

How will I know which rewards tier I am currently a member of?

How will I know when I have reached a new tier?

Rolling year

How do I get a birthday reward?

How do I redeem my reward points at checkout?

Why didn’t I earn points on my purchase?

I should have earned points for a purchase/incentive but I did not see my account balance change. Did I get credit?

I have referred several friends but haven’t received any points for it. Is there something else I need to do?

I received an error message when referring friends through email referral box. What went wrong?

Contact Us!Updated 6 months ago