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CJLA FAQs

There are a few ways to get in touch with our CJLA Customer Care team!<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">For sizing help: Please reach out to us on Instagram via DMs or use the Live Chat bubble in the bottom right corner of our website!</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">For any issues with your order: Contact us through the Live Chat bubble on our website or email us <a href="https://help.carlyjeanlosangeles.com/en-US/contact">here</a>.</li></ul>We look forward to connecting with you soon! Our response time is typically 1-3 business days during normal weeks, but it may take a bit longer during the holiday season and after holiday weekends. We truly appreciate your patience and support&#x2014;thank you for shopping small!XO, CJLA Customer Care Team

There are a few ways to get in touch with our CJLA Customer Care team!. For sizing help: Please reach out to us on Instagram via DMs or use the Live Chat bubble in the bottom right corner of our website!. For any issues with your order: Contact us th

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EVERYTHING YOU NEED TO KNOW!

HOLIDAY RETURNS

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What If My Item Is Damaged Or Defective?

I Accidentally Ordered Something

Returns & Exchanges

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Can Changes be Made to an Order?

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Do You Offer Expedited Shipping?

FREE SHIPPING??

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Why do you not offer phone support?

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THE CJLA APP!

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Digital Gift Cards

My Gift Card Did Not Apply To My Order

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What are the advantages of becoming a rewards member?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What If I have an old email address or multiple email addresses and want to combine my accounts & earnings?

How do points convert to discounts?

How does the referral program work?

Is there a limit on how many points I can earn?

Can I return my order if I redeemed rewards points for a discount?

Do points ever expire?

How is my tier determined?

Does it cost anything to begin earning points?

How do I redeem my points?

How will I know which rewards tier I am currently a member of?

How will I know when I have reached a new tier?

Rolling year

How do I get a birthday reward?

How do I redeem my reward points at checkout?

Why didn’t I earn points on my purchase?

I should have earned points for a purchase/incentive but I did not see my account balance change. Did I get credit?

I have referred several friends but haven’t received any points for it. Is there something else I need to do?

I received an error message when referring friends through email referral box. What went wrong?

Do I receive points when using a gift card?

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How to Wash Your CJLA Pieces

How to Cut Your Denim

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