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<ul><li style="font-family: Arial, Helvetica, sans-serif;">Once your order has been placed we are unable to cancel it. &#xA0;You are welcome to return the items using our online return portal. &#xA0;U.S. orders can print a free return shipping label and return for store credit. Please click&#xA0;<a href="https://www.carlyjeanlosangeles.com/pages/returns">HERE</a>&#xA0;to access the return portal!</li></ul><ul type="disc"><li style="color: rgb(0, 0, 0);">Please reach out to our customer care team <a href="https://www.carlyjeanlosangeles.com/pages/contact-us">HERE</a> and we would be happy to help however&#xA0;possible and work on a solution for you if a return doesn&apos;t work for your situation&#xA0;(:</li></ul>

Once your order has been placed we are unable to cancel it.  You are welcome to return the items using our online return portal.  U.S. orders can print a free return shipping label and return for store credit. Please click HERE to access the return p

Can an Order be Cancelled?

Shipping & Order FAQ

How To Return

How to Exchange

Store Credit

International/Canada/APO adresses

Return Policy

My Return Label Won't Print

Can I return my order if I redeemed rewards points for a discount?

Returns & Exchanges

How to Track an Order

Can Changes be Made to an Order?

Where Is My Package?

How Long Will My Order Take?

How Much Is Shipping?

International Shipping

Do You Offer Expedited Shipping?

FREE SHIPPING??

How Do I Edit My Shipping Address in My Account?

Route Package Protection & Tracking

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Payment Methods & Gift Cards

What is a Capsule?

Capsule Guide

How Do I Sign Up?

What are the advantages of becoming a rewards member?

I already have an account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What If I have an old email address or multiple email addresses and want to combine my accounts & earnings?

How do points convert to dollars?

How does the referral program work?

Is there a limit on how many points I can earn?

I have earned points and entered a new tier with my last purchase, but now I want to return it. What will happen to my reward?

Do points ever expire?

How is my tier determined?

Does it cost anything to begin earning points?

How do I redeem my points?

How will I know which rewards tier I am currently a member of?

How will I know when I have reached a new tier?

Rolling year

How do I get a birthday reward?

How do I redeem my reward points at checkout?

Why didn’t I earn points on my purchase?

I should have earned points for a purchase/incentive but I did not see my account balance change. Did I get credit?

I have referred several friends but haven’t received any points for it. Is there something else I need to do?

I received an error message when referring friends through email referral box. What went wrong?

Can an Order be Cancelled?Updated a year ago