Back to CJLA.com!

CJLA FAQs

What is the sale?!Starting November 15th, 2024, our &quot;Black Friday&quot; sale began with 30% off the whole site (only excluding gift cards).Can I use the code multiple times while it is still active?Yes!Can I return or exchange if I purchase during the sale? Yes!How long do I have to return my purchase?You may return purchases made with the EARLYBF30 code for store credit before January 31, 2025.How long do I have to exchange my purchase?You may exchange purchases made with the EARLYBF30 code for a different size before January 31, 2025.If the style I purchased doesn&apos;t work out, can I exchange for a different style?Purchases made using EARLYBF30 do not qualify for style exchanges and may not be exchanged for items that launch or restock after the sale has ended.&#xA0;Will there be restocks this weekend for things that are sold out?Items will not be restocking during the sale.If you have additional questions, please DM us on Instagram @carlyjeanlosangeles or send us a message <a href="https://www.carlyjeanlosangeles.com/pages/contact">here</a>.

What is the sale?!. Starting November 15th, 2024, our "Black Friday" sale began with 30% off the whole site (only excluding gift cards). Can I use the code multiple times while it is still active?. Yes!. Can I return or exchange if I purchase during

30% Off Black Friday Sale

Promotion Information

EVERYTHING YOU NEED TO KNOW!

HOLIDAY RETURNS

CJLA HOLIDAY UPDATES

How To Return

How to Exchange

Store Credit

International

Return Policy

Having Trouble with a Return Label?

What If My Item Is Damaged Or Defective?

I Accidentally Ordered Something

Returns & Exchanges

How to Track an Order

Can Changes be Made to an Order?

Can an Order be Cancelled?

Where Is My Package?

How Long Will My Order Take?

How Much Is Shipping?

International Shipping

Canada Customers

Do You Offer Expedited Shipping?

FREE SHIPPING??

How Do I Edit My Shipping Address in My Account?

Shipping & Order FAQ

Live Chat

Contact Us!

Why do you not offer phone support?

Need Quick Help?

THE CJLA APP!

Need More Help?

Pricing & Forms of Payment

Shop Pay Installments

Digital Gift Cards

My Gift Card Did Not Apply To My Order

Payment Methods & Gift Cards

What is a Capsule?

Capsule Guide

How Do I Sign Up?

What are the advantages of becoming a rewards member?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What If I have an old email address or multiple email addresses and want to combine my accounts & earnings?

How do points convert to discounts?

How does the referral program work?

Is there a limit on how many points I can earn?

Can I return my order if I redeemed rewards points for a discount?

Do points ever expire?

How is my tier determined?

Does it cost anything to begin earning points?

How do I redeem my points?

How will I know which rewards tier I am currently a member of?

How will I know when I have reached a new tier?

Rolling year

How do I get a birthday reward?

How do I redeem my reward points at checkout?

Why didn’t I earn points on my purchase?

I should have earned points for a purchase/incentive but I did not see my account balance change. Did I get credit?

I have referred several friends but haven’t received any points for it. Is there something else I need to do?

I received an error message when referring friends through email referral box. What went wrong?

30% Off Black Friday SaleUpdated 13 days ago